Refund Policy

Last Updated: August 21, 2026

Thank you for purchasing from Anita & Tim.

Anita & Tim is operated by Waio Global Inc. Because our products include immediately accessible digital content, resources and online experiences, all purchases are final sale and non-refundable, except where otherwise required by applicable law.

1. Love Can Grow Digital Book

Purchases of the digital edition of Love Can Grow, including ebooks, PDFs and other downloadable or digital formats, are final sale and non-refundable.

Once your purchase is completed, we do not provide refunds because you:

  • change your mind;

  • decide the product is not right for you;

  • do not read, download or use the product;

  • purchase the product accidentally; or

  • expected material beyond what was described on the applicable sales page.

If you experience a technical problem accessing a product you purchased, please contact us and we will make reasonable efforts to help you receive access.

2. Love Can Grow Guided Experience

Purchases of the Love Can Grow Guided Experience are final sale and non-refundable.

This applies whether or not you:

  • participate in the private community;

  • attend the live group calls;

  • access all of the included resources;

  • complete the Guided Experience; or

  • change your mind after purchasing.

Because access to digital content, community resources and other components of the Guided Experience may begin shortly after purchase, we do not offer refunds for unused or partially used participation.

Please review the description of the Guided Experience carefully before purchasing to make sure it is right for you.

3. Missed Live Sessions

It is the participant's responsibility to attend any scheduled live sessions included with the Guided Experience.

Missing a live call, arriving late or being unable to participate because of a scheduling conflict does not qualify for a refund, credit or replacement session.

Where recordings are provided, they will be made available according to the details of the applicable Guided Experience.

4. Removal From a Program or Community

Participants are expected to treat other participants, facilitators and community members respectfully and comply with our Terms & Conditions.

We reserve the right to remove a participant for conduct including harassment, threatening or abusive behaviour, serious disruption of the community or unauthorized sharing or distribution of our materials.

Removal for a violation of our Terms & Conditions does not entitle the participant to a refund, subject to applicable law.

5. Duplicate Charges and Order Errors

If you believe you:

  • were charged more than once for the same purchase;

  • were charged an incorrect amount;

  • did not receive the product you purchased; or

  • experienced another billing or technical error,

please contact us.

We will review genuine billing and order errors and correct them where appropriate.

6. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict or override any refund, cancellation or other consumer right that cannot legally be waived under applicable law.

7. Contact Us

If you have a question about an order or experience a technical issue accessing your purchase, please contact:

Waio Global Inc.
Operating as Anita & Tim
Ontario, Canada
Email: hello@anitaandtim.com